Frequently Asked Questions
All-important services which are currently available on T-PESA through USSD will also be available on the smartphone application. E.g
• Sending money to any network
• Sending money as a voucher
• Cash out
• Bill payments
• Self-top-up and Buying Packages
• Sending money to the bank
• Check Balance
• Store and Manage favorites.
Yes, you will use the same T-Pesa PIN used when accessing through USSD *150*71#
A: Android User
• Launch “Google play store”
• Search T-PESA App
• Select T-PESA Tanzania
• Then “Install”
• Then “Open”
• Choose Language English/Swahili
• Register Your Device by Entering your mobile number
• Enter the Authentication code you receive via SMS
• Agree with the Terms and conditions then Enter the PIN code
B: IOS user
• Launch “Apple Store”
• Search T-PESA App
• Select T-PESA Tanzania
• Then “Install”
• Then “Open”
• Choose Language English/Swahili
• Register Your Device by Entering your mobile number
• Enter the Authentication code you receive via SMS
• Agree with the Terms and conditions then Enter the PIN code
You can reset your password by calling T-PESA customer care on 100, or visiting any of our TTCL Shops.
If that happens: Switch off Wi-Fi and Check if your phone has an internet connection or contact T-PESA customer care.