Tuesday, May 17, 2016
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T - PESA

T - PESA FAQ:



Deposit Cash in your account

To put money into your T - PESA account you will:


1: Go to an authorized T - PESA agent with your phone and original ID.
2. Inform the agent how much you wish to deposit.
3. The agent will use their agent phone to send you e-money in exchange for cash.
4.You and your agent will receive an SMS from T - PESA confirming the transaction.

To send money through T - PESA you must first deposit money into your own account. You cannot deposit money directly into another persons T - PESA account.

Send Money

You can transfer money to any other mobile phone user, even if they are not a TTCL subscriber. To send money you must first have an equivalent amount of money in your own T - PESA account.

1. Go to the T - PESA menu, *150*71#
2. Select "Transfer Money".
3. Enter your recipients phone number, the amount you wish to send and your PIN.
4. You will receive a screen with the information you have entered above. Remember to confirm the name of the recipient . 5. You and the recipient will receive an SMS confirming the transaction.

If you send money to the wrong number:
Funds sent to a wrong number will be reversed only if still available in the wrong recipient's account.
Call 100 for assistance

Withdraw from T - PESA

To withdraw money from T - PESA


1. Go to our nearest T - PESA Agent
2. Confirm the agent has sufficient funds for your transaction.
3. Go to your T - PESA menu, select 'Withdraw cash'.
4. Enter the Agent number, the amount you wish to withdraw and your PIN.
5. You will receive a screen with the above transaction details. Confirm transaction.
6. You and your agent will receive an SMS confirming the transaction.

The agent will then give you the cash and request you to sign a Log Book.



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